SASSA Change Phone Number for SRD R370 Grant

Did your cellphone number recently change, get lost, or stop working, and now you’re worried your SASSA SRD R370 grant won’t reach you? In 2025, the South African Social Security Agency (SASSA) relies on your registered mobile number to send One-Time PINs (OTPs), payment confirmations, and critical updates.

If your number is incorrect or inactive, you may not receive your grant. Here’s how to update it securely and make sure your money arrives without delay.

How do I Change My Phone Number for the SRD R370 Grant Online in 2025?

To change the cellphone number linked to your SRD R370 grant, follow these steps on the official SASSA website:

  1. Open your browser and visit srd.sassa.gov.za/sc19/contact
  2. Enter your 13-digit South African ID number
  3. Add your 6-digit SASSA application ID
  4. Select “Change Phone Number” from the options
  5. Type in your new mobile number, ensuring it’s RICA-registered in your name
  6. Wait for a One-Time PIN (OTP) on your new number
  7. Enter the OTP on the screen and click Submit

Once confirmed, SASSA begins processing your new number. The update usually reflects within 7 to 14 working days, depending on traffic and verification queues.

Who Is Eligible to Change Their SASSA Cellphone Number Online in 2025?

The South African Social Security Agency (SASSA) allows beneficiaries of the SRD R370 grant to update their registered cellphone number online — but only if certain verification details are available.

To use the online self-service system, you must have:

  • A valid 13-digit South African ID number
  • Your 6-digit SASSA SRD application ID
  • An active cellphone number (RICA-registered in your name) to receive the One-Time PIN (OTP)

These details are used to confirm your identity and protect your social grant from fraud.

If you lost your old number or no longer have access to it, and you don’t remember your application ID, the digital process won’t work. In that case, you’ll need to visit a local SASSA office in person to request the update manually. Bring your ID and supporting documents so a SASSA officer can verify your information and help change your contact number securely.

How to Change SASSA Phone Number for SRD Grant Online? Step by Step

Let me show you exactly how to do this. It’s easier than you think.

Step 1: Go to the Right Website

Open your browser and go to srd.sassa.gov.za/sc19/contact. This is SASSA’s official website don’t use any other sites that might steal your information.

Change SRD SASSA Cell Phone Number for R370

Step 2: Enter Your Details

Type in your full 13-digit ID number. Then add your 6-digit application ID. Make sure both numbers are exactly right.

Step 3: Choose “Change Phone Number”

Click on this option and type your new cellphone number. Include the area code (like 082 or 084).

Step 4: Get Your Security Code

SASSA will send a special code to your new phone. This usually takes 1-2 minutes. Type this code into the website quickly it expires fast.

Step 5: Submit Everything

Click submit when you’re happy with all the details. You’ll see a message saying your request went through.

Step 6: Wait Patiently

SASSA takes up to 14 working days to check and approve your new number. Don’t worry if it takes time they’re making sure you’re the real person.

Tip: Try not to change your SASSA phone number too often, frequent updates can raise red flags and delay your SRD Grant Payments.

How to Change Your SASSA Phone Number Using WhatsApp in 2025

If you’ve lost access to your phone or want to update your number for your SRD R370 grant, you can also request the change through WhatsApp. It’s quick and works directly with SASSA’s official support line.

Here’s how you do it:

  1. Save 0600 123 456 as a contact in your phone. This is the official SASSA WhatsApp number.
  2. Open WhatsApp and start a new chat with SASSA.
  3. Type “Hi” or “Hello” to begin the conversation.
  4. Once the chatbot replies, send a message like “Change Phone Number”.
  5. SASSA will ask for your 13-digit South African ID number and your 6-digit application ID.
  6. After verifying your info, you’ll receive a secure link where you can enter your new cellphone number.

Make sure your new number is RICA-registered and active so you can receive OTPs and payment updates.

How to Report SRD Lost Phone Number to SASSA in 2025?

If your SIM card was lost or stolen, and someone else might be using your old number, it’s important to act fast to protect your SRD R370 grant. Follow the below steps to Report SRD Lost Phone Number to SASSA

  1. Go to the official SASSA site: srd.sassa.gov.za/sc19/auth
  2. Click on “Report Lost or Stolen Phone”
  3. Enter your 13-digit South African ID number
  4. Confirm that you didn’t authorise the number change
  5. Select “Yes” to continue with the security report
  6. Follow the steps to verify your identity and update your new cellphone number

This process helps block anyone from using your old SIM to access your grant

Can I Change My SASSA Number Without OTP?

SASSA always sends an OTP (One-Time PIN) when you try to change sensitive details like your phone number or banking info. It’s part of their identity verification system.

But what if you don’t have access to your old number and can’t receive the OTP?

Here’s what you can do:

  • Go to your nearest SASSA office in person.
  • Take along your South African ID document and your application ID.
  • Ask the official to help you update your phone number without the OTP.

They’ll verify your identity face-to-face and assist you with updating your contact details securely.

This method is helpful if your SIM card was lost, stolen, or deactivated. Just be sure your new number is registered under your name so you can continue getting your SRD grant updates and payment confirmations without any issues.

How Long Does It Take to Update Your SASSA SRD Phone Number?

The processing time to update your registered cellphone number for the SASSA SRD R370 grant depends on how you submit your request.

  • Online submission: If you update your number through the SRD portal, it usually takes 7 to 14 working days for SASSA to verify and process the change.
  • In-person at a SASSA office: When you visit a local SASSA branch with your ID document and application ID, the update is typically completed on the same day, assuming all details are correct.
  • Stolen or lost SIM reports: If your request involves reporting a lost or stolen phone number, the change is treated as urgent and may be processed within 3 to 5 working days.

Please note: High-volume periods, such as month-end or grant payment weeks, may cause delays due to increased traffic at SASSA offices and online systems.

Frequently Asked Questions

Q. Can I change my SASSA phone number online?

Yes, you can update your phone number through the official SRD website. Just go to the section called “Change Contact Information.” You’ll need your South African ID number and your SRD application ID to complete the update.

Q. What if I forgot my SASSA Application ID?

That’s okay. When you enter your ID number and your old phone number on the SRD portal, your application ID will appear on the screen. Once you have it, you can continue with the phone number change.

Q. Does SASSA send an OTP when I Change my Number?

Yes. SASSA will send a One-Time PIN (OTP) to your new cellphone number. You must enter this code to confirm and verify the update.

Q. What if I no longer Have Access to the Old SASSA number?

If you can’t receive the OTP because your old SIM is lost or deactivated, you’ll need to verify your identity another way. Visit a SASSA branch or call their helpline. They’ll ask for your ID number and application ID to assist you with manual verification.

Q. Can I Update/Change my SASSA Number using WhatsApp?

Yes, there’s an official WhatsApp method. Send the words “Change Phone Number” to SASSA’s verified number: 0600 123 456. You’ll be asked to provide your ID and application ID, then you’ll receive a secure link to complete the process.

Q. Is it possible to Update my Number via phone call or email?

No. SASSA doesn’t allow phone or email requests to change your contact number. All updates must be done through the online system or by visiting a SASSA office in person.

Q. Do I need to RICA my new Number before updating it?

Yes, your new phone number must be RICA-registered in your name. If the number isn’t registered, you won’t receive OTPs or SMS notifications about your SRD payments or status updates.

Q. How long does it take for the new number to be Active?

Once the OTP is entered correctly, the change takes effect right away. In most cases, you’ll get confirmation within minutes. But allow up to 14 working days for the system to fully reflect your new number across all SASSA platforms.