How to Reinstate Your Canceled SASSA SRD Grant in 2025?

Many South Africans face sudden panic when they discover their SRD grant has been canceled. SASSA offers a clear reinstatement process for those who still meet eligibility requirements. Getting your R370 grant back requires specific steps and verification through the official SASSA portal.

What is SRD Grant Reinstatement?

The Social Relief of Distress grant (SRD R370) serves as a crucial financial lifeline for millions of South Africans. According to SASSA statistics, over 11.4 million people applied for this grant in 2025, with approval rates hovering around 45%. This means approximately 5.2 million applicants received financial support through this program.

If you’ve canceled your SRD application for any reason and now need to reinstate it, you’re not alone. People cancel their grants for various reasons:

Finding temporary employment
Receiving another form of income
Moving to a different location
Making application errors
Misunderstanding eligibility requirements

The good news is that SASSA has created a straightforward reinstatement process for those who canceled their applications but still qualify for assistance.

Eligibility Requirements for SRD Grant Reinstatement

Before starting the reinstatement process, confirm that you still meet all eligibility criteria. SASSA strictly enforces these requirements to ensure funds reach those truly in need.

To qualify for SRD grant reinstatement, you must:

Be a South African citizen, permanent resident, or refugee registered with Home Affairs
Live within South Africa’s borders
Be 18-59 years old
Be currently unemployed
Have a monthly income below R624
Not receive any other SASSA grants
Not receive unemployment insurance benefits
Not receive National Student Financial Aid Scheme (NSFAS) stipends
Not live in a government-funded or subsidized institution

How to Reinstate Your Canceled SASSA SRD Grant?

Follow this detailed process to reinstate your canceled application:

Step 1: Visit the Official SASSA SRD Portal

Go to the official SASSA SRD website at https://srd.sassa.gov.za. Look for the section specifically for South African ID holders, then click “Proceed.”

As you scroll down the page, find the “Reinstate my canceled grant application” section. Click on “Click here to reinstate online” to start the process.

Step 2: Verify Your Identity

Enter your:

South African ID number (the same one used in your original application)
Mobile phone number linked to your initial application

Click “Send PIN” to request a verification code. SASSA will send a one-time PIN (OTP) to your registered mobile number via SMS.

Step 3: Enter the OTP and Continue

Once you receive the OTP on your phone:

Enter this code in the verification field on the website
Click “Verify PIN” to continue

This two-factor authentication helps protect your personal information and ensures only you can access your application details.

Step 4: Select Reinstatement Reason

Choose the most accurate reason for your reinstatement request from the available options:

Canceled by mistake
No longer have income
Other (with additional explanation required)

Be honest when selecting your reason, as false information could lead to rejection.

Step 5: Confirm Your Reinstatement Request

A confirmation message will appear asking: “Are you sure you want to reinstate the grant?”

Click “Yes” to finalize your request. The system will process your application and check your eligibility against current requirements.

Step 6: Wait for Confirmation

After submission, SASSA will send a confirmation message to your registered phone number. This confirms that your reinstatement request has been successfully received and is being processed.

Typically, you’ll receive notification about your application status before the 15th of the following month.

How to Check Your SRD Reinstatement Status?

After submitting your reinstatement request, you’ll want to monitor its status. Here’s how:

Visit the SASSA SRD status check page at https://srd.sassa.gov.za/status
Enter your South African ID number or your SRD application reference number
Provide your registered phone number
Click “Check Status”

The system will display your current application status, which might be:

Pending: Your application is still being processed
Approved: Your reinstatement request was successful
Declined: Your request was not approved (with a reason provided)

Check your status regularly, but avoid checking multiple times daily as this won’t speed up the process.

What to Do If Your Reinstatement Request Is Rejected?

If SASSA declines your reinstatement application, don’t panic. Understanding why it was rejected is the first step toward a solution.

1. Understand the Specific Reason

SASSA provides a specific reason for rejection on the status check page. Identify exactly why your application was declined.

2. Resolve the Issue (If Possible)

Depending on the reason:

Income Issues: If your financial situation has changed, gather proof of your current income status
Information Errors: Prepare correct documentation to fix any mistakes
Verification Problems: Collect documents that prove your eligibility (ID, proof of residence, etc.)

3. Submit an Appeal Through DSD

You have the right to appeal SASSA within 30 days of receiving the rejection notice:

Visit the Department of Social Development (DSD) appeal platform at https://dsd.gov.za/appeals
Log in using your ID number and other credentials
Complete the appeal form with detailed information about why you believe the rejection was incorrect
Upload any supporting documents that strengthen your case
Submit your appeal and save the reference number

4. Follow Up on Your Appeal

The appeal review process typically takes several weeks. Check the DSD platform regularly for updates on your case.

If your appeal is successful, your SRD grant will be reinstated. If denied again, you may need to explore other assistance options.

Tips for a Successful SRD Reinstatement

Follow these practical tips to improve your chances of successful reinstatement:

1. Provide Accurate Information

Double-check all details before submitting. Errors in your ID number, phone number, or other personal information could lead to automatic rejection.

2. Submit Only One Application

Multiple applications create confusion in the system and may cause delays or even rejection. Submit only one clear request.

3. Keep Your Contact Details Updated

Ensure SASSA has your current phone number, as all communications about your application will be sent via SMS.

4. Have Supporting Documents Ready

While not always required during the online application, keep these documents ready in case SASSA requests verification:

ID document
Proof of residence
Bank statements (showing your income level)
Affidavit confirming unemployment (if applicable)

5. Be Patient

The verification process involves multiple government departments and databases. Allow time for proper processing without constantly checking your status.

Contacting SASSA for Assistance

If you encounter problems during the reinstatement process, contact SASSA for help:

SASSA Toll-Free Number: 0800 601 011 (Monday to Friday, 8:00 AM to 4:00 PM)
Email: [email protected]
Website: www.sassa.gov.za

Keep your ID number and application details ready when contacting SASSA for faster assistance.

Frequently Asked Questions

Q: How long does the reinstatement process take?

A: The processing time varies, but most applications are processed within 30 days. You should receive notification of your status before the 15th of the following month.

Q: Can I reinstate my application if I now have a job?

A: If your current income exceeds R624 per month, you no longer qualify for the SRD grant. However, if your employment was temporary and you’re unemployed again with income below the threshold, you can apply for reinstatement.

Q: Can I change my banking details during reinstatement?

A: No, the reinstatement process doesn’t allow for changing your banking details. If you need to update your payment information, you must do this separately after your reinstatement is approved.

Q: How many times can I reinstate a canceled application?

A: SASSA doesn’t specify a limit on reinstatement attempts. However, frequent cancellations and reinstatements may trigger additional verification steps.