How to Check SASSA SRD Status Using Moya App?

No data? No airtime? Thousands of South Africans struggle to check their SASSA SRD status each month. The Moya App solves this problem completely, letting you check your R370 grant status without using a single MB of data.

What Makes the Moya App Special for SASSA Recipients?

The Moya App stands out as a game-changer for SASSA SRD grant applicants across South Africa. Unlike other applications, Moya works even when you have zero data or airtime balance. This data-free app connects directly to SASSA systems, allowing beneficiaries to:

• Check their R370 grant status without spending money on data
• Submit new grant applications completely free
• File appeals for rejected applications
• Access other essential services without data costs

For many South Africans living in areas with limited connectivity or tight budgets, this app removes a major barrier to accessing vital government support.

Step-by-Step: How to Check Your SASSA SRD Status Using Moya App?

Once you’ve installed the Moya App, checking your SRD grant status takes just a few minutes:

Step 1: Download the App

Get Moya App from Google Play Store or Apple App Store

Step 2: Open the App

Tap the Moya App icon on your phone’s home screen

Step 3: Find the Discover Section

Look for the “Discover” tab at the bottom of your screen

Step 4: Locate SRD Option

Scroll through the icons until you find “SRD” and tap on it

Step 5: Enter Your Details

The app will ask for:

• Your South African ID number
• The phone number you used when applying for the grant

Step 6: Check Status

Tap the “Check Status” button

Step 7: View Results

Your status will appear as one of these:

• Approved
• Pending
• Declined
• Failed

The entire process works without using any mobile data or airtime. This makes the Moya App particularly valuable for people who often run out of data but need to monitor their SASSA application status.

What Your Status Results Mean?

When checking your SASSA SRD status through the Moya App, you’ll see one of these results:

Approved: Your application has been successful, and payment will be processed according to SASSA’s schedule. The money will be sent through your chosen payment method.

Pending: SASSA is still reviewing your application. This status can remain for several days while they verify your information against various databases.

Declined: Your application has been rejected. The app will show the specific reason for rejection, such as:

• Income above the threshold
• Already receiving another government grant
• Registered in government employment databases
• UIF registered
• NSFAS funding recipient

Failed: There was a technical problem with your application. This usually requires you to reapply or contact SASSA directly.

How to Apply for the SASSA SRD Grant Using Moya?

The Moya App doesn’t just let you check your status – you can also submit your SRD grant application directly through the app:

1. Open Moya App on your phone
2. Go to Discover and tap on “SRD”
3. Select “Apply” instead of checking status
4. Complete the Form with your personal details:
   • Full name
   • ID number
   • Phone number
   • Home address
   • Banking details (if applicable)
5. Review Information carefully before submission
6. Submit Application by tapping the button
7. Save Reference Number that appears after submission

The application process through Moya is completely data-free, meaning you don’t need airtime or data balance to complete it.

How to Appeal a Rejected SASSA Application Using the Moya App?

If your SASSA application is rejected, you can appeal the decision through the Moya App. Follow these steps:

Step 1: Launch the Moya App

Open the app and ensure it’s running smoothly.

Step 2: Access the SASSA Section

Navigate to the “SASSA” option in the app.

Step 3: Select the Appeal Option

Look for “SASSA Decision Appeal” or a similar option to start the appeal process.

Step 4: Enter Your Details

Provide your ID number and the phone number associated with your application.

Step 5: Explain Your Appeal

Clearly state why you believe the rejection was incorrect. Address any errors or missing information.

Step 6: Upload Supporting Documents (if required)

Attach any relevant files that can strengthen your case, such as proof of eligibility.

Step 7: Review and Submit

Double-check all the information and submit your appeal.

Step 8: Monitor Your Appeal Status

Check the app periodically for updates on the status of your appeal.

The entire appeal process is data-free like all other functions in the Moya App. This makes it accessible even to those who have no airtime or data available.

Can You Check Your SASSA Balance on Moya App?

Many people ask if they can check their SASSA SRD balance through the Moya App. The answer is no – the app currently doesn’t support balance checking for SRD grants.

While you can check your application status (whether you’ve been approved or not), the Moya App doesn’t show:

• Your current grant balance
• Payment dates
• Payment history
• Transaction details

To check your SASSA balance, you’ll need to use these methods instead:

1. USSD Code: Dial *120*3210# from your registered phone
2. SASSA Card: Check your balance at any ATM
3. Bank Account: If your grant goes to a bank account, check through your bank’s app or ATM
4. Post Office: Visit any Post Office branch with your ID and SASSA card

Common Problems and Solutions

Many users face similar issues when using the Moya App for SASSA status checks:

Problem: App shows “User not found” error

Solution: Double-check your ID number and phone number for typing errors. Make sure you’re using the same phone number you used when applying.

Problem: Status stuck on “Pending” for weeks

Solution: SASSA verification can sometimes take longer than expected. If it’s been more than 30 days, consider contacting SASSA directly at 0800 601 011.

Problem: App crashes when checking status

Solution: Update the app to the latest version or reinstall it completely. Make sure your phone has enough storage space.

Problem: Cannot appeal through the app

Solution: Appeals are only possible within 30 days of rejection. If more time has passed, you’ll need to submit a new application.

Frequently Asked Questions About Moya App for SASSA

Q: Does Moya App really work without data?

A: Yes. The Moya App uses zero-rating technology, which means you can use it even with 0MB of data or airtime. The app works through partnerships with mobile networks in South Africa that allow free access to specific services.

Q: Is the Moya App free to download?

A: Yes. The Moya App is completely free to download from both Google Play Store and Apple App Store. There are no hidden costs or subscription fees.

Q: Why does the app say “User not found” when I check my status?

A: This usually happens when you enter incorrect information. Double-check your ID number and make sure you’re using the same phone number you used when applying for the grant.

Q: Can I use Moya App on any phone?

A: The app works on most smartphones, but for the best experience, your device should run at least Android 5.0 or iOS 11. Some very old or basic phones might not support the app.